Dear Valued Customers,
Thank you for choosing Fast Campus.
Please note that our Customer Service Center will be closed on May 1st (Thursday) in observance of Labor Day in Korea, and we will be unable to respond to phone calls or 1:1 inquiries during this time.
During this period, our phone support and responses to 1:1 inquiries will be unavailable.
- [Closure Schedule] May 1st (Thursday)
- [Service Resumes] May 2nd (Friday) at 10:00 AM (KST)
If you have any inquiries regarding payments or refunds, please submit your request via ▶️ [Customer Support] with the required details.
We will resume responses sequentially starting from May 2nd (Friday) at 10:00 AM (KST). Due to an expected high volume of inquiries, response times may be slightly delayed. We appreciate your patience and understanding.
[Important Notes]
1️⃣ Refunds & Course Cancellations
- Refund policies will be applied based on the date of inquiry submission.
-
Refund Request Process:
- Submit your request through the inquiry form, including your registered email, contact number, course name, and reason for refund.
- Upon successful submission, you will receive a confirmation email with the subject "[Fast Campus] Your Inquiry Has Been Received." Please check your inbox for confirmation.
2️⃣ Discount Eligibility
- Discounts are only applicable if payment is completed by the specified deadline.
- (Eligibility is based on the payment completion date, not the course registration date.)
3️⃣ Limited-Time Promotions
- Promotional discounts will only be applied if payment is completed before the promotion period ends.
- If you have any questions regarding promotions, please submit an inquiry via [My Page] > [Customer Support] during the promotion period.
We appreciate your understanding and look forward to assisting you after the holiday.
Best regards,
Fast Campus